Customer Support & Guidance
Find answers to common questions about orders, deliveries across Poland, returns, and ring sizing.
European Ring Sizing Guide
Novura rings are calibrated according to standard European millimeter circumference measurements. If you are between sizes, we recommend ordering one size larger.
| EU Size | Inside Diameter | Inside Circumference | US Equivalent |
|---|---|---|---|
| 50 | 15.9 mm | 50.0 mm | 5.25 |
| 52 | 16.5 mm | 51.8 mm | 6.0 |
| 54 | 17.2 mm | 54.0 mm | 6.75 |
| 56 | 17.8 mm | 56.0 mm | 7.5 |
| 58 | 18.5 mm | 58.0 mm | 8.25 |
Frequently Asked Questions
How fast is shipping within Poland?
Orders placed by 14:00 CET are packed and dispatched on the same business day. Delivery via InPost Paczkomaty or InPost Kurier typically arrives within 24 to 48 hours. Orders above 250 PLN receive complimentary shipping automatically.
What payment methods do you accept?
We accept BLIK for instant Polish mobile banking, Visa, Mastercard, Apple Pay, and PayPal. All transactions are protected by 256-bit TLS encryption.
How do I care for my 18K gold plated jewelry?
To prolong the luster of gold vermeil, avoid exposure to chlorinated pools, perfumes, and direct abrasive chemicals. Store each item in your Novura soft pouch.
What is your return policy?
We offer a 30-day extended return window on all unworn items in original packaging. Simply contact us at info@novura.ltd to receive your prepaid return label.